•  The customer will be responsible for all shipping and handling charges.

  • UPS does not accept P.O. Boxes as a shipping address

  • Packages that are returned or shipped with an incorrect address provided by the customer will be subject to additional shipping charges.

  • Customers are fully responsible for any additional fees imposed by customs, including any tariffs and duties.

  • We are not responsible for the loss and damage during the process of transport of the returned goods.

  • Our products are delivered in boxes and are usually packaged with plastic bubbles inside the parcel to keep the jewelry steady, waterproof, and crushproof.

  •  We do not guarantee that all the requested items are in stock and it will be shipped without any notifications.

  • Customers are not charged for the out of stock items; only the items sent will be stated on the invoice.

  • Business days in transit (UPS Ground Shipping Times).

  • All packages will ship with a signature required on delivery. If you do not want to provide a signature, please leave a simple comment.

  • Please note, items that are idle in the shopping cart for over two weeks will automatically be removed.

  • All sales are FINAL. There will be NO REFUND, NO EXCHANGES/CREDIT on merchandise that is not defective. Only unused defective merchandise may be returned with pre-authorization and a copy of the original receipt and invoice. Items may not be returned for any other reason.

  • All items that are handmade with Swarovski Crystals are not returnable.

  • There will be a 30% restocking fee for any canceled order.

  •  Returned items will not be accepted if not in the original packaging; they must be assorted exactly as you received it.

  • All claims must be within 7 days of receipt and store credit will only be given on defective merchandise that are no longer in stock.

  • Items that have been displayed, offered for sale, or marked in any way are not returnable.

  • Original freight fees are not refundable and customers are responsible for all return freight.